Delivery / Terms & Conditions

Deliveries from stock lines are usually made within 14 days of cleared funds. Non-stock deliveries are usually made within 8 weeks of cleared funds. Non stock lines are usually delivered within the stated period, however on rare occasions due to circumstances out of our control, we may exceed the 8 week delivery period.

Failed deliveries because of not being able to access the property, either due to size of product, or owner not being present on the agreed day will result in a re-delivery charge.

Should you wish to cancel your order for any reason you may do so but any deposit paid is non refundable. Cancellations cannot be made after the delivery date has been confirmed, as these have been processed and will be on route to your address.

Any courier damages should be advised by either phone or e-mail, together with a clear digital image of the damage, within 3 days of receipt of the goods.

The cost of any returns carriage shall be borne by you. All returns should be insured against carrier damage i.e. recorded delivery. You are responsible for the safekeeping of the item until it is received by us. All returns must be packaged in their original packaging to avoid damage.

All returns will be assessed for damage and customer abuse, should we feel that either have been carried out we may either, offer a partial refund, or no refund. We will not accept returns if the item is used, unless found to be faulty.  In the event of a fault you must first contact Stone Living by phone or e-mail within 3 days, we may wish to send an agent to access the fault, for possible repair, before agreeing any return.

This does not affect your statutory rights.

As our products are hand carved from stone there may be slight discolours or cracks as this may be the nature of the stone used.

Privacy Policy

Our privacy policy is very simple. We will never give, sell, trade, or otherwise transfer your email address or any other personal information to anyone, ever.